Simran Sodhi's background in small-business transformation, paired with her compassionate leadership style, has reshaped the patient experience at Pulse—from the moment a patient walks in, to the seamless systems guiding care behind the scenes. She calls it “structure with soul”—and it’s quickly become Pulse’s defining advantage.

This feature dives into Simran’s vision, her book, her operational expertise, and the innovative culture she’s cultivating inside one of the area’s most rapidly growing healthcare practices.

When Simran joined Pulse, she immediately recognized the opportunity to strengthen several core areas: intake and triage flow, billing accuracy, provider scheduling, internal communication, and digital presence.

“These weren’t weaknesses,” Simran explains. “They were opportunities to elevate.”

Simran implemented standardized workflows, transparent billing processes, patient communication templates, and a structured digital marketing pipeline. Her “One-Touch Efficiency Rule,” one of the concepts from her book, helped reduce redundancy and streamline tasks across teams.

These changes have already driven measurable improvements:

“Growth becomes natural when the foundation is strong,” Simran notes.

At the heart of Simran’s leadership is a culture built on kindness, accountability, and purpose.

“I want every team member to feel equipped, valued, and empowered,” she shares. “Healthcare is emotional—patients come in scared or stressed. Our environment has to be warm, confident, and steady.”

Mentorship is one of her favorite aspects of the job. She loves helping staff discover their strengths, grow professionally, and feel confident in their roles.

“There’s nothing more rewarding than watching someone step into their potential,” Simran says.

Simran’s operational mind is matched by her ability to simplify complexity.

Simran has streamlined multiple systems—including Experity, Athelas, UnisLink, Medallion, and more—after noticing team members were spending too much time navigating software instead of connecting with patients. She developed internal guides, simplified workflows, and optimized processes so providers could spend more time delivering care.

“Efficiency should create space for compassion,” Simran says. “Not replace it.”

Simran’s philosophy is simple:
“Every patient should feel safe, understood, and respected.”
Urgent care can be overwhelming—so her goal is to create an environment where empathy and efficiency work hand in hand.

Patients frequently comment on:

These reviews are “proof of a system working the way it should,” Simran says.

According to Simran, Pulse stands out because it operates with the heart of a community clinic—not a high-volume corporation. Patients know the staff, trust the experience, and often return because they feel cared for as people, not numbers.

Pulse’s dual model—Urgent Care + Vein Center—also gives patients access to comprehensive evaluations for vascular symptoms, ensuring continuity and deeper care.

Her innovations have contributed significantly to this difference:

Everything is designed to build trust, visibility, and reliability.

Outside of Pulse, Simran serves as a Content Creator and Communications Lead for Veggie Fest Chicago, one of the largest vegetarian festivals in the U.S. There she develops wellness articles, educational content, outreach messaging, and storytelling campaigns that reach diverse audiences.

This creativity enhances her work at Pulse, helping her shape patient education materials, strengthen brand messaging, and support community engagement.

“Communication is part of healthcare,” she says. “People trust clarity.”

Simran’s role has not only deepened her leadership skills but expanded her passion for healthcare management. She is energized by Pulse’s rapid growth and the direction the clinic is heading.

Her goals for the upcoming year include:

Above all, Simran hopes every patient feels a sense of comfort and belonging the moment they walk in.